From signal to strategy, across every venue.
Built for multi-site operators. Roll up every text, every reply, every recovery — into dashboards your COO, GM and ops director will actually open.
Nine modules. One platform.
Everything below is included on Gamma and Custom plans.
Multi-site dashboards
Roll-up across all venues with drill-down to a single table. Compare regions, brands and concepts side-by-side.
AI sentiment analysis
Every message auto-classified by topic, sentiment and severity. Watch the trends, not the inbox.
Cohort analysis
Compare weekday vs. weekend, lunch vs. dinner, new vs. returning guests — find the pattern you've been guessing at.
Custom segments
Slice by shift, server, dish, room type, channel, day-part or any custom tag from your POS.
Issue heatmaps
Visualise complaints by floor plan, room number or location. See the broken table or the noisy corner.
Custom alerts
Slack, Teams, email or webhook when rating dips, complaints spike or a VIP guest texts.
CRM & POS integration
Push feedback into Salesforce, HubSpot, Mews, Opera, Lightspeed and incident systems like Jira or ServiceNow.
Workflow automation
Trigger refund flows, follow-up surveys or recovery offers automatically on negative feedback.
Team performance
Manager-level scorecards. Who responds fastest, resolves cleanest and gets the most praise.
Enterprise-grade, compliant by default.
SOC 2-aligned controls, UK & EU hosting, role-based access, full audit trail. Meets the UK Consumer Rights Act 2015 and EU Consumer Rights Directive (2011/83/EU).