From signal to resolution — in minutes.
TellManager turns guest feedback into immediate, private action. Here's the full flow, from the moment a guest reaches for their phone.
Display your TellManager number
Put your dedicated SMS number on receipts, table tents, menus, room keys or signage. No QR app, no download, no login.
Guests text in seconds
A guest texts the number with a complaint, a request, praise — or anything in between. It feels as easy as messaging a friend.
Your duty manager is pinged instantly
The right manager gets a real-time alert with the table, room or location attached. If no reply in 3 minutes, it auto-escalates to the GM.
Reply privately and resolve
Send a private SMS reply, offer a fix on the spot, and recover the guest before they ever pick up Tripadvisor or Google.
Track every signal in your Pulse Report
See trends across service, food and ambience. Spot the shift, the dish or the room that needs attention.
Ready to see it on your floor?
Book a 20-minute demo and we'll walk you through a live setup.
Book a Demo