Everything you need to run a 5-star floor.
From the first signal to the weekly pulse report — TellManager is the operational layer for guest feedback.
Private 2-way SMS
Guests text a single number. You reply privately — no app, no login on either side.
Live alerts
Push notifications to the duty manager the second a guest messages.
Smart routing
Kitchen complaints to the chef, room issues to housekeeping, praise to the team.
Auto-escalation
Unanswered in 3 minutes? The message auto-escalates to the GM on duty.
Privacy first
Guest numbers are masked. No PII shared. GDPR-ready by default.
Pulse reports
Weekly insights on service, food, ambience and response time.
Team seats
Unlimited manager logins per location. Shift handover built in.
Dedicated numbers
A unique SMS number per location — local where available.
Unified inbox
All conversations across locations in one searchable feed.
Instant setup
Live in under 24 hours. We handle the number, signage and onboarding.
Secure & encrypted
Encrypted at rest and in transit. SOC2 partner infrastructure.
Compliance ready
GDPR, UK DPA and hospitality-grade data handling.