Clear terms for a trusted partnership.
This page is maintained by TellManager to explain the rules, responsibilities and conditions for using our platform.
These terms of service apply to the TellManager website, dashboard, messaging services and all related features. They form an agreement between TellManager and the business or organisation that registers for an account. Please read them carefully.
Last updated: 7 September 2026.
Acceptance of terms
By signing up, accessing or using TellManager, you agree to these terms and our Privacy Policy. If you do not agree, please do not use the service. You must be authorised to bind the business you represent.
Account responsibilities
You are responsible for keeping your login credentials secure, for the activity that happens under your account, and for ensuring your staff use the service lawfully. You must provide accurate business and billing information.
Acceptable use
TellManager is designed for genuine guest feedback, service recovery and team communication. You may not use the service to send spam, harassment, unlawful content, or messages that violate telecommunications or consumer-protection laws.
Billing & subscriptions
Subscription fees are charged in advance based on your selected plan and billing cycle. Payments are non-refundable unless required by law. You may upgrade, downgrade or cancel your subscription from your account settings.
Limitation of liability
TellManager is provided on an as-is basis. To the fullest extent permitted by law, our liability is limited to the amount you paid for the service in the 12 months before the claim. We are not liable for indirect, consequential or punitive damages.
Service changes & termination
We may update features, pricing or these terms with reasonable notice. Either party may terminate the account at any time. Upon termination, your access stops and data is handled according to our retention and deletion practices.
Governing law
These terms are governed by the laws of England and Wales, and any disputes will be resolved in the courts of England and Wales, unless mandatory local law requires otherwise.
Data deletion requests
You may request deletion of personal data we hold about you or your users at any time. To make a request, use the Contact Us form on our website and select the data deletion option, or email info@tellmamanger.com. We will process verified requests within 30 days and confirm once deletion is complete, subject to any legal obligations that require us to retain records.
Questions & contact
If you have questions about these terms, contact us at info@tellmamanger.com or via WhatsApp on +44 7999 351031.
Need clarification?
We are happy to walk you through the details
These terms are written to be fair and practical. If anything is unclear, or if your legal team needs specific wording for procurement or compliance, reach out and we will respond promptly.