Reporting
The 30-second daily shift report.
Every morning at 9am, your inbox gets a one-page summary of yesterday's service. Six numbers, one chart, one decision.
What lands in your inbox
A single, designed PDF + email digest. Skim in 30 seconds, share with your team in one click.
- Yesterday at-a-glance
- Trend vs. 7-day and 30-day averages
- Top 3 wins and top 3 issues
- Downloadable CSV of every message
- Auto-sent to GM, AGM and Ops lead
Daily Pulse · L'Avenue Downtown
Tue 30 Jun · 09:00
Signals
42
+8
Avg reply
94s
-12s
Rating
4.7★
+0.3
Signals by hour
Top issues
Wait time8 mentions
Noise4 mentions
Temperature3 mentions
Daily volume
Total signals received yesterday, broken down by SMS, WhatsApp and channel.
Response time
Median, p90 and worst response time per shift — see exactly when service slipped.
Rating averages
Roll-up of star feedback over 1, 7 and 30 days with trend arrow vs. prior period.
Top issues
Most frequent themes (wait time, allergies, noise, room temp). Auto-categorised.
Manager activity
Who replied, how fast and how many escalations were closed.
Resolution rate
% of messages marked resolved vs. open, with the open list attached.
Reports run daily, weekly and monthly. Configurable per venue.