Your data, your guests' trust protected.
This page is maintained by TellManager to explain how guest and business data is collected, used, stored and protected.
This privacy policy applies to the TellManager website and service. It describes our practices as the data processor for the messages and account data you manage through TellManager. Your business remains the data controller for your guests' personal data, and you are responsible for ensuring your own notices, consents and compliance obligations are met.
Last updated: 7 September 2026.
What we collect
We collect the messages guests send via SMS or WhatsApp, the phone number they send from, timestamps, and any photos, videos or voice notes they choose to share. When you register, we collect your business name, contact details, billing information and team member roles so we can route messages correctly.
How we use data
Guest messages are used only to deliver the TellManager service: route feedback to the right manager, enable 2-way replies, trigger alerts and escalations, and power your reporting dashboard. We do not sell, rent or share personal data for advertising. We never use guest data to train third-party AI models.
Security & encryption
All messages are encrypted in transit using TLS and stored encrypted at rest. Access to production systems is restricted, logged and protected by multi-factor authentication. We run regular security reviews and work only with infrastructure providers that maintain strong security practices.
Hosting & subprocessors
TellManager runs on enterprise cloud infrastructure with regional hosting options across the USA, Europe, Africa and Asia. Subprocessors include our cloud hosting, telecommunications and payment partners. A current list is available on request , contact us for the latest version.
Retention & deletion
Guest message history is retained while your account is active so you can run reports and resolve disputes. You can request deletion of specific conversations or an entire account export at any time. Deleted data is removed from active systems within 30 days and from backups within 90 days.
Your privacy rights
Depending on where you operate, guests and account holders may have rights to access, correct, export or delete personal data. To make a request, email us with the phone number or account details involved. We aim to respond within 30 days.
Cookies & analytics
Our marketing site uses essential cookies and basic analytics to understand how visitors use our pages. We do not use invasive tracking or third-party advertising cookies. You can manage analytics cookies through your browser settings.
Requests from public authorities
We may be required by law to disclose user data to law enforcement, courts or other public authorities, for example where a conversation is unlawful or contains illegal content. Every request is reviewed for legality before any disclosure, and we will challenge requests we consider unlawful, overbroad or improperly served. We apply data minimisation and disclose only the minimum information strictly necessary to respond. Each request, our response, the legal reasoning applied and the people involved are documented and retained. Where the law permits, we notify the affected account holder.
Questions & contact
If you have questions about this policy or how we handle data, contact us at info@tellmamanger.com or via WhatsApp on +44 7999 351031.
Shared responsibility
Platform features are only part of the picture
TellManager provides privacy-by-design tools, encryption, access controls and deletion workflows. However, how you configure routing, train staff, display signage and respond to guest requests is your responsibility. We recommend reviewing your local privacy laws (GDPR, CCPA, POPIA, PDPA and others) with your legal advisor.