Plans for every venue. Simple & transparent.
Start small, scale up. SMS messaging is included on every plan. WhatsApp messaging with photos, video & audio is available on all plans (Meta verification required).
Alpha
Single location, getting started
Billed monthly · per location
- SMS guest messaging (default)
- WhatsApp with photos, video & audio
- Real-time alerts to duty manager
- Multi-user manager seats
- Pulse reports & analytics
- GDPR & Consumer Rights Act 2015 ready
- Email support
Beta
Growing venues with higher volume
Billed monthly · per location
- SMS guest messaging (default)
- WhatsApp with photos, video & audio
- Real-time alerts to duty manager
- Multi-user manager seats
- Pulse reports & analytics
- GDPR & Consumer Rights Act 2015 ready
- Smart routing by department
- Auto-escalation to GM
- Priority email & chat support
Gamma
Multi-site & high-traffic operators
Billed monthly · per location
- SMS guest messaging (default)
- WhatsApp with photos, video & audio
- Real-time alerts to duty manager
- Multi-user manager seats
- Pulse reports & analytics
- GDPR & Consumer Rights Act 2015 ready
- Smart routing by department
- Auto-escalation to GM
- CRM integration
- Incident Management integration
- Phone, chat & email support
Custom
Enterprise, hotel groups & chains
Tailored pricing
- SMS guest messaging (default)
- WhatsApp with photos, video & audio
- Real-time alerts to duty manager
- Multi-user manager seats
- Pulse reports & analytics
- GDPR & Consumer Rights Act 2015 ready
- Smart routing by department
- Auto-escalation to GM
- CRM integration (Salesforce, HubSpot, etc.)
- Incident Management integration
- Unlimited manager seats
- Dedicated account manager & SLA
WhatsApp messaging — photos, video & audio
Every plan includes SMS by default. WhatsApp lets guests send photos, short videos and voice notes for richer feedback. WhatsApp requires Meta Business verification and additional onboarding documentation — our team handles the setup with you during activation.
Learn about WhatsApp setupUK Consumer Rights Act 2015 — compliance built in
It is a legal and regulatory requirement for all UK restaurants and hotels to provide a feedback mechanism under the Consumer Rights Act 2015. TellManager gives you an auditable, time-stamped feedback channel out of the box — protecting your venue and your guests.